tkbat Privacy Policy

Welcome to the tkbat platform. When you use our website, you share some personal information with us. This privacy policy ("Policy") describes how tkbat collects that information, the purposes for which it is used, and how it is kept safe.

This policy is an integral part of our terms of service. By using our website, you consent to the terms of this policy. If you disagree with any part of this policy, please refrain from using our services.

We may update this policy from time to time. Any changes will be published on this page and the date of the change will be noted above. For significant changes, we will endeavour to notify you by email.

When you create an account at tkbat, we collect the following information:

• Full name and date of birth (for age verification — the user must be 21 years of age or older)
• Email address and mobile number
• Residential address
• National ID card or passport details (when identity verification is required)
• Information about your preferred payment method (bKash, Nagad, Rocket, Upay)

When you visit our platform, we automatically collect the following technical information:

• IP address and device identification information
• Browser type, version, and language settings
• Operating system information
• A log of which pages you visited and how long you stayed
• Referral URL (where you came from before arriving at our site)
• Information collected through cookies and similar tracking technologies

To ensure the security of deposits and withdrawals and to prevent financial fraud, we collect:

• Transaction history (date, amount, method)
• Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
• Deposit and withdrawal amounts and timestamps

tkbat uses your information to provide and manage the following services:

• Account creation and management, and identity verification
• Processing deposits and withdrawals (minimum ৳500)
• Managing gaming activity and maintaining records
• Awarding bonuses and rewards, and determining VIP level
• Providing customer support — 24/7 via live chat and email
• Resolving technical issues and improving the platform

To operate a safe and reliable platform, we use your information to:

• Prevent fraud, money laundering, and other illegal activities
• Ensure age verification (for users aged 21 or older only)
• Comply with responsible gaming rules
• Meet applicable legal obligations
• Address cybersecurity threats

Subject to your consent, we may contact you about the following:

• Important account-related notifications
• Promotional offers and bonus information
• Updates on new games and features
• Security alerts

You may opt out of marketing messages at any time. However, transaction and security-related messages cannot be stopped, as they are an essential part of the service.

Cookies are small text files stored on your device when you visit our website. tkbat uses the following types of cookies:

• Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Functionality Cookies: Used to remember your preferences (language, theme).
• Analytics Cookies: Used to understand which pages are most visited — this helps us improve our service.
• Marketing Cookies: May be used to show relevant ads and promotions.

You can control or delete cookies through your browser settings. Please note that disabling cookies may affect some functionality of our website.

tkbat does not sell, rent, or share your personal information with third parties for marketing purposes. However, information may be shared in a limited way in the following circumstances:

• Payment Processors: bKash, Nagad, Rocket, Upay — the information needed to complete transactions is shared.
• Game Providers: Gameplay data may be shared with providers such as Pragmatic Play, Evolution Gaming, and Spribe.
• Technology Service Providers: With trusted third parties for cloud hosting, cybersecurity, and analytics services.
• Legal Authorities: Information may be provided to relevant authorities if required by a court order or legal obligation.
• Business Transfers: In the event of a company merger or acquisition, user information may be transferred to the new ownership.

All third-party providers are bound by contract to protect your information and may not use it for any other purpose.

tkbat uses industry-standard technology to keep your information secure:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is transmitted in encrypted form.
• Data Encryption: Stored sensitive information is kept in an encrypted format.
• Firewall and Intrusion Detection: Round-the-clock security monitoring to prevent unauthorised access.
• Two-Factor Authentication: An additional layer of security for account login.
• Regular Security Audits: Regular reviews are conducted to identify vulnerabilities in our systems.

Alongside technology, we also ensure data protection at the organisational level:

• Only authorised employees may access users' personal information
• All employees are trained and contractually bound on data confidentiality
• Data access logs are maintained and reviewed regularly
• A rapid response plan for security incidents is in place

As a tkbat user, you have the following rights over your own personal information:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request the correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances (where there is no legal obligation to retain it), you may request deletion of your information.
• Right to Restriction of Processing: In certain cases, you may limit the processing of your information.
• Right to Data Portability: You may request that your information be provided in a structured digital format.
• Right to Object: You may object to your information being used for marketing purposes.

To exercise these rights, please contact us. We will endeavour to respond within a reasonable time of receiving your request. Please note that in some cases we may be unable to delete information due to legal or regulatory requirements.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our privacy team will review your request with the highest priority.